Return Policy

Effective Date: September 01, 2023

At AL-UMARDENTAL.COM, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please review our return policy below.

1. Returns

1.1. Eligibility:

You may be eligible to return a product if:

• You received a damaged or defective item.
• You received the wrong product.
• You are dissatisfied with the product for some other reason.

1.2. Timeframe:

You must initiate the return process within 24 hours of receiving your order.

2. Return Process

2.1. Contact Us:

To initiate a return, please contact our customer support team at +92-314-311-2244 within the specified timeframe.

2.2. Provide Information:

When contacting us, please provide the following information:

• Your order numbers.
• A description of the issue.
• Clear package opening video or evidence of any damage, defects, or incorrect items, if applicable.

2.3. Return Authorization:

Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item.

2.4. Packaging:

Please ensure the product is returned in its original packaging with all accessories and tags included, unless instructed otherwise.

2.5. Shipping:

You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or a defective product).

3. Refunds

3.1. Processing Time:

Refunds will be processed within 5 working days of receiving the returned item and inspecting it.

3.2. Refund Method:

Refunds will be issued using the same payment method used for the original purchase.

4. Exemptions

4.1. Non-Returnable Items:

Some items may not be eligible for return due to hygiene and safety reasons. These may include but are not limited to dental instruments that have been used.

5. Restocking Fee

We reserve the right to charge a restocking fee for returns that are not due to a mistake on our part. The restocking fee will be deducted from your refund.

6. Contact Us

If you have any questions or concerns about our return policy, please contact our customer support team at +92-314-311-2244.

7. Changes to This Return Policy

We may update this Return Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website.

By making a purchase from AL-UMARDENTAL.COM, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.